Document360

Document360 is knowledge base software for public help centers and internal documentation. Writers work in a Markdown or visual editor with categories, versions, review workflows and multiple languages, then publish to a branded site.

Its AI features help write and summarize articles and power an assistant that answers reader questions from your content. Analytics show which searches fail, which points to articles you are missing. Support teams use it as the source of truth that agents, customers and AI agents all read from. It suits teams that treat documentation as a product and want more structure than a help desk's built-in article tool. It connects to help desks such as Zendesk and Freshdesk so agents can search and link articles from inside a ticket.