Zendesk
Help desk and ticketing platform for email, chat, phone and social, with AI agents and reply suggestions for support teams.
- AI agent that answers customers
- Developer API
- Mobile app for agents
Freshdesk
Ticketing help desk from Freshworks with a free plan for small teams and Freddy AI for answers, summaries and drafts.
- Free plan or free tier
- AI agent that answers customers
- Developer API
Help Scout
Shared inbox and help center for small support teams, with AI that drafts replies and answers from your docs.
- AI agent that answers customers
- Developer API
- Mobile app for agents
Gorgias
Help desk built for online stores, showing order data next to each ticket, with an AI agent for common questions.
- AI agent that answers customers
- Developer API
- Mobile app for agents
Front
Shared inbox that turns email, chat and SMS into assignable conversations, with AI drafting and summaries.
- Developer API
- Mobile app for agents
Zoho Desk
Help desk from Zoho with ticket routing, a help center and the Zia assistant, linked to the rest of the Zoho apps.
- Free plan or free tier
- Developer API
- Mobile app for agents
Kustomer
Support platform that organizes conversations around the customer instead of the ticket, with AI agents for routine requests.
- AI agent that answers customers
- Developer API
HubSpot Service Hub
Help desk, knowledge base and customer feedback tools on the HubSpot CRM, with an AI customer agent.
- Free plan or free tier
- AI agent that answers customers
- Developer API
Hiver
Help desk that runs inside Gmail, so teams can assign and track shared inbox emails without leaving it.
- Developer API
Jira Service Management
Atlassian service desk for IT and customer requests, with a portal, queues and AI features, linked to Jira.
- Free plan or free tier
- Developer API
- Mobile app for agents
Gladly
Customer service platform that keeps each customer in one ongoing conversation across channels, aimed at retail brands.
Fin
Intercom's AI agent that answers customer questions from your help content and can run on top of other help desks.
- AI agent that answers customers
- Works with Zendesk
Ada
AI customer service agent for larger companies, answering across chat, email and voice and handing off to people.
- AI agent that answers customers
- Developer API
- Works with Zendesk
Decagon
AI agents for customer support that follow written procedures to resolve requests and show how each answer was reached.
- AI agent that answers customers
Sierra
Conversational AI agents for customer experience at larger brands, working across chat and phone.
- AI agent that answers customers
Forethought
AI for support teams that answers tickets, triages and routes them, and assists agents inside the help desk.
- AI agent that answers customers
- Works with Zendesk
Netomi
AI customer service agents for enterprises, answering email, chat and messaging requests with human escalation.
- AI agent that answers customers
Yellow.ai
Platform for building AI agents for customer service on chat, voice and email, used by larger companies.
- AI agent that answers customers
Kore.ai
Enterprise platform for AI agents in customer service and contact centers, plus tools for agents and employees.
- AI agent that answers customers
LiveChat
Website chat for support and sales teams, with canned responses, chat routing and AI reply suggestions.
- Developer API
- Mobile app for agents
Tidio
Live chat and help desk for small online stores, with the Lyro AI agent answering common questions.
- Free plan or free tier
- AI agent that answers customers
- Mobile app for agents
Crisp
Shared inbox with website chat, email and messaging channels, plus a knowledge base and AI answers.
- Free plan or free tier
- Developer API
- Mobile app for agents
Olark
Plain website chat widget for small teams, with chat transcripts and simple automation rules.
Zoho SalesIQ
Website chat and visitor tracking from Zoho, with chatbots for support and lead questions.
- Free plan or free tier
- Developer API
- Mobile app for agents
tawk.to
Free live chat widget with a ticketing inbox and knowledge base; paid add-ons cover hired chat agents and branding removal.
- Free plan or free tier
- Mobile app for agents
Re:amaze
Help desk and live chat for online stores, combining chat, email and social messages in one inbox.
Document360
Knowledge base software for public help centers and internal docs, with AI search and writing help.
- Developer API
Guru
Internal knowledge base that brings verified answers into the browser and chat tools where agents work.
- Developer API
- Works with Zendesk
Helpjuice
Knowledge base tool for help centers and internal docs, with customizable templates and search analytics.
Confluence
Atlassian wiki for team documentation, often used as the internal source behind service desk answers.
- Free plan or free tier
- Developer API
- Mobile app for agents
KnowledgeOwl
Knowledge base software for customer help sites and internal docs, aimed at small and mid-size teams.
GitBook
Documentation platform for product and developer docs, with AI search that answers questions from the pages.
- Free plan or free tier
- Developer API
Slite
Team knowledge base with AI search that answers questions from your company docs.
Observe.AI
Contact center AI for conversation analysis, automated QA and real-time help for agents on calls and chats.
Level AI
Contact center QA and analytics that scores conversations automatically and surfaces trends for coaching.
Medallia
Customer experience platform that collects feedback and analyzes text and speech across surveys and contact centers.
- Developer API
Qualtrics
Survey and experience management software, used by support teams for satisfaction surveys and text analysis.
- Developer API
Chattermill
Feedback analytics that groups themes from support tickets, reviews and surveys to show what customers raise most.
Talkdesk
Cloud contact center software with AI agents, call summaries and agent assist for phone and digital channels.
- AI agent that answers customers
- Developer API
- Mobile app for agents
Five9
Cloud contact center platform with call routing, voice AI agents and agent assist for larger support operations.
- Developer API
- Works with Zendesk
Genesys Cloud
Contact center platform for phone and digital channels, with AI routing, bots and workforce tools.
- Developer API
Aircall
Cloud phone system for small and mid-size support teams, with call transcripts, AI summaries and help desk links.
- Developer API
- Mobile app for agents
- Works with Zendesk
Dialpad
Business phone and contact center software with live transcription and AI call summaries.
- Developer API
- Mobile app for agents
NICE CXone
Enterprise contact center suite with routing, workforce management, quality tools and AI across voice and digital.
Amazon Connect
AWS contact center service that teams set up themselves, with AI for routing, transcription and agent help.
- Developer API
PolyAI
Voice AI agents that answer customer phone calls in natural speech for hospitality, retail and other service businesses.
- AI agent that answers customers
Twilio Flex
Programmable contact center from Twilio that developers customize, covering voice, SMS, chat and email.
- Developer API
Khoros
Software for brand communities and social customer care, used by larger companies.
Sprout Social
Social media management with a shared inbox for answering customer messages and comments across networks.
- Developer API
- Mobile app for agents
Discourse
Open-source forum software that many companies use for public support communities, self-hosted or hosted.
- Developer API
Gainsight
Customer success platform for tracking account health, with community and in-app engagement products.
- Developer API
Unbabel
Translation for support teams that combines machine translation with human review, inside the help desk.
- Developer API
- Works with Zendesk
DeepL
Machine translation for text and documents in many languages, with a free version and a developer API.
- Free plan or free tier
- Developer API
- Mobile app for agents
Grammarly
Writing assistant that checks grammar, clarity and tone as agents type in the browser and desktop apps.
- Free plan or free tier
- Mobile app for agents
LILT
AI translation platform for businesses, combining machine translation with human translators for support and content.
- Developer API
Lokalise
Localization platform for translating apps, websites and help content, with AI translation and team review.
- Developer API
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