Fin

Fin is the AI agent from Intercom. It reads your help center articles, past conversations and other content you connect, then answers customer questions in chat, email and other channels. When it cannot resolve something, it hands the conversation to a person with the context so far.

Fin works inside Intercom's own help desk and can also run on top of other help desks such as Zendesk. Teams can set guidance on tone and when to hand off, and test answers before going live. It suits companies with a solid help center, since answer quality depends on the content behind it. Check how resolutions are counted for billing before you roll it out. Start with a narrow set of topics, review the answers it gives, then widen its scope as your help content improves.