LiveChat
Website chat for support and sales teams, with canned responses, chat routing and AI reply suggestions.
- Developer API
- Mobile app for agents
About Tidio
Live chat and help desk for small online stores, with the Lyro AI agent answering common questions.
Tidio combines a live chat widget, a simple help desk and an AI agent called Lyro, aimed at small online stores and businesses. Chats, emails and social messages land in one inbox, and the widget can show product-related prompts to visitors.
Lyro answers common questions from your FAQ and help content and passes harder ones to a person. Tidio has a free plan with basic chat, which makes it easy to try on a small site. Store owners often use it as their first support tool. Check how many AI conversations each plan covers and how the widget looks on mobile before you rely on it. It installs on Shopify, WordPress and other site builders through plugins, so setup on a small store takes little technical work.
Details
Free plan or free tier
YesAI agent that answers customers
YesMobile app for agents
Yes
Not enough info yet on developer API, works with Zendesk. Check the tool's own site.
Listing written by HelpStories, checked 2026-11-03. Report a correction or request removal. Back to live chat and messaging.