Talkdesk

Phone support and contact centers

About Talkdesk

Cloud contact center software with AI agents, call summaries and agent assist for phone and digital channels.

Talkdesk is cloud contact center software for teams that handle a lot of phone support, along with chat, email and messaging. It covers call routing, IVR menus, recordings, dashboards and workforce tools in one platform.

Its AI features include virtual agents that answer calls and chats, live agent assist that suggests answers during a call, and automatic call summaries. Talkdesk connects to help desks and CRMs such as Zendesk and Salesforce, so call details land on the customer record. It suits support teams where the phone is a main channel. Setup takes more planning than a small business phone app, so plan time for routing design and testing. Compare how each plan bundles AI features, since some are sold as separate add-ons.

Details

  • AI agent that answers customers

    Yes

  • Developer API

    Yes

  • Mobile app for agents

    Yes

  • Works with Zendesk

    Yes

Not enough info yet on free plan or free tier. Check the tool's own site.

Listing written by HelpStories, checked 2026-11-03. Report a correction or request removal. Back to phone support and contact centers.

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