Zendesk
Help desk and ticketing platform for email, chat, phone and social, with AI agents and reply suggestions for support teams.
- AI agent that answers customers
- Developer API
- Mobile app for agents
About Freshdesk
Ticketing help desk from Freshworks with a free plan for small teams and Freddy AI for answers, summaries and drafts.
Freshdesk is the ticketing help desk from Freshworks. It turns email, web forms, chat and social messages into tickets, with automations for assignment, service level timers and canned responses. A knowledge base and a customer portal are included.
Freshworks puts its AI under the name Freddy. Depending on the plan, it can answer customers from your articles, suggest replies, summarize long threads and help write knowledge base content. Freshdesk has long offered a free plan for small teams with basic ticketing, which makes it a common first help desk. Check which features sit on which plan, since the AI tools are often paid add-ons. Freshdesk connects to the other Freshworks products, such as the Freshchat messaging tool and the Freshsales CRM, so a growing team can add channels without changing vendors.
Details
Free plan or free tier
YesAI agent that answers customers
YesDeveloper API
YesMobile app for agents
Yes
Not enough info yet on works with Zendesk. Check the tool's own site.
Listing written by HelpStories, checked 2026-11-03. Report a correction or request removal. Back to help desks.