Zendesk
Help desk and ticketing platform for email, chat, phone and social, with AI agents and reply suggestions for support teams.
- AI agent that answers customers
- Developer API
- Mobile app for agents
About Front
Shared inbox that turns email, chat and SMS into assignable conversations, with AI drafting and summaries.
Front is a shared inbox that treats each email, chat, SMS or social message as a conversation the team can assign, comment on and close. Many teams use it for support, account management and operations at the same time, because it keeps the email feel while adding team workflows.
Rules route messages, service targets show what is overdue, and analytics track response times. AI features help draft replies, summarize long threads and tag incoming messages. Front suits teams whose customers mostly write by email and who want collaboration without moving to a ticket-first help desk. Check which channels and AI features each plan includes. Teams moving from a plain shared mailbox usually find the change small, since the inbox keeps working the way email does.
Details
Developer API
YesMobile app for agents
Yes
Not enough info yet on free plan or free tier, aI agent that answers customers, works with Zendesk. Check the tool's own site.
Listing written by HelpStories, checked 2026-11-03. Report a correction or request removal. Back to help desks.