Zendesk
Help desk and ticketing platform for email, chat, phone and social, with AI agents and reply suggestions for support teams.
- AI agent that answers customers
- Developer API
- Mobile app for agents
About Gorgias
Help desk built for online stores, showing order data next to each ticket, with an AI agent for common questions.
Gorgias is a help desk built for online stores, with deep links to Shopify and other e-commerce platforms. Each ticket shows the customer's orders, so agents can check order status, issue refunds or edit orders without switching tabs.
Its AI agent answers common store questions such as where an order is, how returns work or what size to pick, and hands the rest to people. Gorgias also brings in comments and messages from social channels, so a brand can answer them next to email and chat. It suits stores whose support load is mostly order questions. Look at how the pricing counts tickets and automated answers before you choose a plan. It also reports on revenue linked to support conversations, which some stores use to judge the value of their team.
Details
AI agent that answers customers
YesDeveloper API
YesMobile app for agents
Yes
Not enough info yet on free plan or free tier, works with Zendesk. Check the tool's own site.
Listing written by HelpStories, checked 2026-11-03. Report a correction or request removal. Back to help desks.