Zendesk

Help desks

About Zendesk

Help desk and ticketing platform for email, chat, phone and social, with AI agents and reply suggestions for support teams.

Zendesk is one of the most widely used help desks. Requests from email, chat, phone, social messaging and web forms become tickets in one workspace, where agents can assign, tag, merge and track them against service targets. A help center for public articles sits alongside the ticketing.

The AI features cover both sides of the conversation. AI agents can answer customers from your help content before a ticket reaches a person, and agents get suggested replies, summaries and tone changes inside the ticket. Zendesk also offers workforce and quality tools as add-ons. It suits teams that expect to grow and want many integrations; small teams sometimes find it more than they need, so check which plan includes the AI features you want. Most teams start by importing past tickets and articles, then turn on automation one queue at a time.

Details

  • Free plan or free tierNo

  • AI agent that answers customers

    Yes

  • Developer API

    Yes

  • Mobile app for agents

    Yes

  • Works with Zendesk

    Yes

Listing written by HelpStories, checked 2026-11-03. Report a correction or request removal. Back to help desks.

More tools in help desks

Freshdesk

by Freshworks

Ticketing help desk from Freshworks with a free plan for small teams and Freddy AI for answers, summaries and drafts.

  • Free plan or free tier
  • AI agent that answers customers
  • Developer API

Help Scout

Shared inbox and help center for small support teams, with AI that drafts replies and answers from your docs.

  • AI agent that answers customers
  • Developer API
  • Mobile app for agents

Gorgias

Help desk built for online stores, showing order data next to each ticket, with an AI agent for common questions.

  • AI agent that answers customers
  • Developer API
  • Mobile app for agents

Kustomer

Support platform that organizes conversations around the customer instead of the ticket, with AI agents for routine requests.

  • AI agent that answers customers
  • Developer API

HubSpot Service Hub

by HubSpot

Help desk, knowledge base and customer feedback tools on the HubSpot CRM, with an AI customer agent.

  • Free plan or free tier
  • AI agent that answers customers
  • Developer API

Front

Shared inbox that turns email, chat and SMS into assignable conversations, with AI drafting and summaries.

  • Developer API
  • Mobile app for agents