Zendesk
Help desk and ticketing platform for email, chat, phone and social, with AI agents and reply suggestions for support teams.
- AI agent that answers customers
- Developer API
- Mobile app for agents
About Help Scout
Shared inbox and help center for small support teams, with AI that drafts replies and answers from your docs.
Help Scout is a help desk designed to feel like a shared email inbox, aimed at small and mid-size support teams. Conversations stay as threads, customers see normal emails rather than ticket numbers, and teammates can leave private notes and assign work.
It includes a help center tool called Docs and a website widget called Beacon that shows articles and chat. AI features draft and polish replies, summarize threads and answer customer questions from your Docs content. Help Scout suits teams that want a simple tool with a personal tone and don't need a large ticketing system. Check plan details for the AI features and the number of inboxes you need. Pricing is per user, so it helps to count who needs a full seat and who only needs to read or leave notes.
Details
AI agent that answers customers
YesDeveloper API
YesMobile app for agents
Yes
Not enough info yet on free plan or free tier, works with Zendesk. Check the tool's own site.
Listing written by HelpStories, checked 2026-11-03. Report a correction or request removal. Back to help desks.